Quick answers about bookings, fares, airport transfers and support.
How do I book a journey?
You can book online through our website in a few steps — enter your pickup and drop-off, choose a vehicle, and confirm. You can also book by phone with our team, who are available 24/7.
How are fares calculated?
Fares are based on distance, time of travel, vehicle type, and any extras such as additional stops or meet & greet. The price is agreed and shown clearly at the time of booking — no hidden fees.
Do you cover airport transfers?
Yes. We cover all major London airports including Heathrow, Gatwick, Stansted, Luton and London City, with flight tracking and a complimentary 45-minute waiting period after landing.
What is your waiting time policy?
Local jobs include 10 minutes free from the scheduled pickup time; airport pickups include 45 minutes free from landing. Additional waiting is charged at £20 per hour, calculated proportionally.
Can I cancel or amend my booking?
Yes. Cancellations more than 2 hours before the start time may qualify for a partial refund; within 2 hours, full payment applies. See our Refund & Cancellation Policy for full details.
What payment methods do you accept?
We accept major debit and credit cards online through our secure payment provider, plus wallet options where available. Corporate account billing is available for business clients.
Are your drivers licensed and insured?
All our drivers are fully licensed private-hire drivers, and every journey is covered by appropriate insurance. Professionalism and discretion are standard on every trip.
Do you offer corporate accounts?
Yes — we provide account management, consolidated invoicing and reporting for businesses. Get in touch with our team to set up a corporate account.
