We're listening

MAKE A COMPLAINT

Lost something in one of our vehicles, or unhappy with a journey? Tell us what happened — we take every complaint seriously and will get back to you.

Home /Make a complaint

How it works

Tell us what happened.

Give us as much detail as you can — the more we know, the faster we can put it right. You'll get a reference number by email, and our team will follow up.

Lost property Left a bag, phone or wallet behind? Tell us the journey date and what you lost.
A journey that fell short Late pickup, cleanliness, routing — anything that wasn't up to standard.
Driver conduct Report anything about a driver's behaviour, in confidence.
Billing & payments Charged incorrectly? Share your booking reference and we'll review it.