MAKE A COMPLAINT

How it works

Tell us what happened.

Give us as much detail as you can — the more we know, the faster we can put it right. You'll get a reference number by email, and our team will follow up.

• Lost property Left a bag, phone or wallet behind? Tell us the journey date and what you lost.
• A journey that fell short Late pickup, cleanliness, routing — anything that wasn't up to standard.
• Driver conduct Report anything about a driver's behaviour, in confidence.
• Billing & payments Charged incorrectly? Share your booking reference and we'll review it.

Need us urgently? Call +447777435757 — we're available 24/7.